Refund policy
Adriel Fashion Return Policy
At Adriel - Fashion, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return policy to ensure your shopping experience remains positive.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- All returned items must be in new, unworn, and unwashed condition with all original tags and packaging intact.
- Items purchased on sale or during promotions may be final sale and not eligible for return, unless specified otherwise.
2. Non-Returnable Items
The following items are not eligible for return:
- Underwear, swimwear, and socks for hygiene reasons.
- Gift cards and store credits.
- Customized or personalized items.
3. Return Process
- Initiate a Return: Contact us by e-mail to receive a return-label. Explain the reason for the return.
- Prepare Your Package: Repack the items securely, including all tags and original packaging.
- Shipping Label: Once your return is approved, you will receive a return label by email.
- Ship the Package: Drop off the package at your nearest shipping location or arrange for pickup.
4. Refunds
- Once we receive and inspect your returned items, we will process your refund within 10 business days
- Refunds will be issued to the original payment method used during the purchase.
- Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
5. Exchanges
- We offer direct exchanges. If you would like to exchange an item, please contact us.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost.
7. International Returns
- International customers are responsible for return shipping costs and any customs duties or taxes incurred. Please note that the return process may take longer for international orders.
8. Customer Support
If you have any questions or need further assistance, our Customer Service team is here to help.